Kamis, 26 Juli 2012

Nieman Journalism Lab

Nieman Journalism Lab

Ars Technica fights through hassles to sell John Siracusa’s OS X review as an ebook

Posted: 25 Jul 2012 10:25 AM PDT

Mountain Lion review

Almost exactly a year ago, when Apple released Mac OS X 10.7 (Lion), Ars Technica put a spin on a time-honored tradition: The website published John Siracusa’s epic review of the software free of charge, as always, but also sold the tome as a $4.99 ebook. (Siracusa’s reviews are legendary among Mac nerds for their depth, precision, and length.) After 24 hours, Ars had sold 3,000 copies.

With the release of Apple’s OS X 10.8 (Mountain Lion) today, Ars is trying out the hybrid free-paid model again for Siracusa’s 26,000-word review. “The ebook format proved rather popular last year, so we’ve taken extra care this year to make the ebook version every bit as good as the web version,” said Ken Fisher, Ars Technica’s founder and editor, in an email.

Fisher said Ars sold “several thousand” paid copies of the Lion review in total, but he wouldn’t provide a specific number. Siracusa did not share in those profits, because Ars had negotiated a one-time fee with Siracusa upfront; they’d never done this before, and no one was sure how well it would go. “This time we were careful to structure an agreement that would explicitly compensate John for each purchase,” Fisher said.

Unfortunately, the process of producing and selling an ebook, like the initial release of a major operating system, is still a little buggy. The utopian vision of ebook publishing — instantaneous publishing across platforms, bug-free production — is still a ways away. Siracusa’s review went live a few hours ago, but the ebook is nowhere to be found on what would seem to be the two most important ebook stores for it: Apple’s iBookstore and Amazon’s Kindle.

Amazon has a simpler and quicker process for publishing an ebook than Apple, but Ars “incorrectly predicted the publication lag time,” meaning Ars is missing out on the critical first wave of nerdy excitement. As for an iBookstore version, Ars wouldn’t have been able to even submit the book to Apple for review if it wanted to until today, because the content was protected by NDA until Mountain Lion’s public release. Apple’s review process could take two weeks. (That’s what happens when the same company controls the content and the distribution.) Siracusa says an iBookstore version probably isn’t in the cards, irony of ironies.

At the moment, only paying Ars Premier subscribers can download ebook versions, in unrestricted .epub (for iBooks, Nook, and more) and .mobi (for Kindle) versions of the book. (Premier membership is $5 per month, which just happens to be the same price as the ebook itself.)

Of course, being on the major ebook sales platforms also means giving them a piece of the pie. Ars Technica had considered selling the ebook at a lower price, but Amazon’s tiered pricing incentivizes slightly higher prices. By my math, according to this complicated pricing page, Ars will take in somewhere around $2.70 for every ebook sold in the U.S. store once it’s posted. And Siracusa takes an undisclosed percentage of that.

Unfortunately for Siracusa’s sanity, there are still severe limitations on both the creation and reading sides of ebooks. User experiences vary widely. From Siracusa’s blog today:

For the best ebook reading experience, use a device or application that supports Kindle Format 8. KF8-capable readers support amazing new technologies like text that flows around images and the ability to tie a caption to an image. Yes, that was sarcasm.

Unfortunately, many Kindle reading devices and application don't support Kindle Format 8 — most notably, the iOS Kindle app. The Mac version does support KF8, however, as does the Kindle Fire.

The Kindle ebook is a single file that contains two versions of the content: one in Kindle Format 8 and one in the older Kindle format. Open the same ebook file in both the Mac and iOS Kindle reader applications and you'll see two very different appearances.

You could read Siracusa’s Twitter feed on any given day in the last few weeks to see what a trial it has been.

It seems like a hell of a lot of work for a lousy ebook, but there is money in that banana stand. We’ve written before about the value in repurposing otherwise free content into paid ebooks. Consumers are willing to pay for the convenience, simplicity, and uncluttered design of a single file. (We’ve even tried it ourselves with a free ebook featuring past work; more to come there.)

The success of Siracusa’s last ebook might have inspired another well-known Mac blogger, Federico Viticci of MacStories, to release a similar ebook for Mountain Lion. Viticci is selling a PDF version of his Mountain Lion review (apparently eschewing the iBooks and Kindle stores) and bundling other feature stories from the website. That edition sells for $6.99, with 30 percent of proceeds going to the American Cancer Society.

Viticci wrote on his personal blog that a paid ebook is a way for fans to support his work, many of whom have been asking for a way to give him money. Likewise, Siracusa wrote that his paid ebook is the best way for people to say “thanks” and get something in return.

Siracusa has said before he worries his nerdy, niche audience is a shrinking piece of a growing pie, as Apple products now reach a mainstream audience. “But the web traffic and ebook sales from last year's Lion review showed me that, at the very least, my audience is still growing in absolute numbers even as it may be shrinking as a percentage of the whole,” he wrote.

Fisher told me the web — mature, open, free — remains the primary platform for Ars Technica content, while ebooks are a new frontier.

“The overwhelming majority of readers will read the review online, and that’s our primary way to share the review with the world,” he said. “Those who want to buy the ebook can, and we love it when they do, but the web is still our home and its the force that is driving readers to the review, in whatever format they consume it in.”

With its new pop-out markets widget, The Wall Street Journal is after super-niche readers

Posted: 25 Jul 2012 09:01 AM PDT

The Wall Street Journal quietly launched a new function last month, a pop-out Markets Data window that puts a real-time markets ticker in the corner of your screen. It’s part of the newspaper’s ongoing “WSJ Everywhere” mantra, and an attempt to keep readers connected with the Journal in an ever-fracturing and narrowing media world.

The soft rollout was also a way for Raju Narisetti, managing editor of The Wall Street Journal’s digital network, to test a hypothesis. “Our belief is there is a group of people whose prism to the world is through markets and market data,” Narisetti told me. “Let’s test that kind of theory and put this out there.”

He says the results have been promising. In the first three weeks, the widget got 200,000 pageviews from 25,000 people. Not only were people taking advantage of an opportunity to pop out niche content, but they were staying with it, and coming back to it. Users can toggle between U.S., European, Asian, and foreign exchange markets. There are also tabs for rates, futures, and a customized “My Markets” view.

“The interesting thing was that people on average were spending close to some 15 minutes on that,” Narisetti said. “If you look at that across the site, it’s probably close to more than double the average because so much sideways traffic comes in. I don’t want to falsely assume that somebody who has popped it out has spent all that time looking at it but the fact that people are popping it out on a consistent basis and coming back to it suggests that there is a class of people for whom this makes sense.”

The feature also makes sense from an advertising perspective. For a company like TD Ameritrade, which is currently sponsoring the widget, the pop-out ad space represents real estate in a stickier, more specialized hub of a media company with an already well-defined, desirable audience. (It’s worth noting that the dimensions of the pop-out are set: Try to make the window small enough to hide the ad and it snaps back into place.)

“For an advertiser, the opportunity to always be with their most engaged customers — it’s a unique feature,” Narisetti said. “Somebody has actively popped this out. They care about it enough that they want it on their desktop. As we increasingly think about the portability of our audiences, and that they want to engage with our content and our brand in multiple ways, this is how we’re visualizing our website.”

This perspective isn’t about occupying new corners of desktop space as much as it is about providing narrow sluices of content tailored to specific yet persistent interests. The Wall Street Journal has been experimenting heavily with topic-specific content streams in recent months. That includes ongoing coverage areas like the Markets Pulse stream it launched in April. But the paper is also streaming coverage of stories and events that aren’t as open-ended, like Facebook’s May 18 IPO offering. The Journal closed that stream on June 5.

Other streams that are still open include coverage of the Europe’s debt crisis, and the Olympic Games. (Last week, it opted to stream coverage of the theater shooting in Colorado. As of this writing, reporters are still updating that stream regularly.)

“The underlying principle is the same,” Narisetti said. “For a variety of audiences, some of whom might have a very definite prism through which they want to view the day’s events, don’t feel obliged to come back to the full product.”

We’ve written about the streamification of news before, and how it’s an aesthetic call back to the reverse-chronological blogs of the 1990s. But news streams are also structured like something more modern: Twitter. Narisetti is active on the site, and he’s told me before he sees its role in the future of journalism as “significant.”

Just this morning, he tweeted a link to an article that suggested the onset of news streams like The Wall Street Journal’s may portend the death of the article as we know it.

Still, it seems unlikely we’ll see the Journal abandon the traditional article structure any time soon. Ultimately, the “WSJ Everywhere” credo comes down to giving readers a choice.

Read stories in the physical newspaper, online or via a smartphone app. (A responsive design site is still in the works, Narisetti said.) If you’d rather watch video news, they’ve got tons of it.

Want to watch something that has nothing to do with the news? That’s fine, too. Some of the Journal’s most popular YouTube content has had to do with Spiderman’s workout regimen and Emma Stone’s makeup.

It appears The Wall Street Journal doesn’t just want to be everywhere. It wants to be everything, too.

Who should see what when? Three principles for personalized news

Posted: 25 Jul 2012 08:12 AM PDT

I really don’t know how a news editor should choose what stories to put in front of people, because I don’t think it’s possible to cram the entire world into headlines. The publisher of a major international newspaper once told me that he delivers “the five or six things I absolutely have to know this morning.” But there was always a fundamental problem with that idea, which the Internet has made starkly obvious: There is far more that matters than any one of us can follow. In most cases, the limiting factor in journalism is not what was reported but the attention we can pay to it.

Yet we still need news. Something’s got to give. So what if we abandon the idea that everyone sees the same stories? That was a pre-Internet technological limitation, and maybe we’ve let what was possible become what is right. I want to recognize that each person not only has unique interests, but is uniquely affected by larger events, and has a unique capacity to act.

If not every person sees the same news at the same time, then the question becomes: Who should see what when? It’s a hard question. It’s a question of editorial choice, of filter design, of what kind of civic discussion we will have. It’s the basic question we face as we embrace the network’s ability to deliver individually tailored information. I propose three simple answers. You should see a story if:

  1. You specifically go looking for it.
  2. It affects you or any of your communities.
  3. There is something you might be able to do about it.

Interest, effects, agency. These are three ways that a story might intersect with you, and they are reasons you might need to see it.

But turn them around and they say: if a story doesn’t interest me, doesn’t affect me, and there’s nothing I could do anyway, then I don’t need to see it. What about broadening our horizons? What about a shared view of unfolding history? The idea that we will each have an individualized view on the world can be somewhat unsettling, but insisting on a single news agenda has its own disadvantages. Before getting into detailed design principles for personalized news, I want to look at how bad the information overload problem actually is, and how we came to believe in mass media.

Too much that matters

A solid daily newspaper might run a couple hundred items per day, just barely readable from cover to cover. Meanwhile, The Associated Press produces about 15,000 original text stories every day (and syndicates many times that number) — far more than one person can consume. But the giants of journalism are dwarfed by the collaborative authorship of the Internet. There are currently 72 hours of video uploaded to YouTube every minute, which now houses more video than was produced during the entire 20th century. There are 400 million tweets per day, meaning that if only one tweet in a million was worthwhile you could still spend your entire day on Twitter. There are several times more web pages than people in the world.

All of this available information is a tiny fraction of everything that could be reported. It’s impossible to estimate what fraction of stories go “unreported,” because there is no way to count stories before they’re written; stories do not exist in nature. Yet from the point of view of the consumer, there is still far, far too much available. Ethan Zuckerman has argued that the limiting factor in foreign reporting is not journalistic resources, but the attention of the consumer. I suspect this applies to most other kinds of journalism as well; raise your hand if you’ve been carefully following what your city council is up to.

Compared to the news, there is simply very little attention available.

For the single-issue activist, the goal is attention at any cost. But editors have a different mission: They must choose from all issues. There is a huge number of potentially important stories, but only a tiny fraction can be “headlines.” Most stories must languish in obscurity, because you or I cannot hope to read a thousandth of the journalism produced each day. But even the flood of global journalism is a tragically narrow view on the world, compared to everything on the Internet.

How, then, should an editor choose what tiny part of the world to show us? Sometimes there is an event so massive, so universal, it demands attention. Natural disasters and revolutions come to mind. For all other stories, I don’t think there is an answer. We can’t even agree on what problems are important. No single set of headlines can faithfully represent all that matters in the world.

There is more than one public

The Internet is not like broadcast technology — print, radio, TV. But the routines and assumptions of journalism were formed under the technical constraints of the mass media era. I wonder if we have mistaken what was possible for what is desirable.

The first technical limitation I want to consider was this: Everyone had to see the same thing. This surely reinforced the seductive idea that there is only one “public.” It’s an especially seductive idea for those who have the ability to choose the message. But there’s something here for the rest of us too. There’s the idea that if you pay attention to the broadcast or read the daily paper, you’re informed. You know all there is to know — or at least everything that’s important, and everything everyone else knows. Whatever else it may be, this is a comforting idea.

Media theorists also love the idea of a unified public. Marshall McLuhan was enamored with the idea of the global village where the tribal drums of mass media informed all of us at the same time. Jürgen Habermas articulated the idea of the public sphere as the place where people could collectively discuss what mattered to them, but he doesn’t like the Internet, calling it “millions of fragmented chat rooms.”

But the idea of a unified public never really made sense. Who is “us”? A town? A political party? The “business community”? The whole world? It depends on the publication and the story, and a few 20th-century figures recognized this. In The Public and Its Problems, written in 1927, John Dewey provided an amazing definition of “a public”: a group of people united by an issue that affects them. In fact, for Dewey a public doesn’t really exist until something affects the group interest, such as a proposed law that might seriously affect the residents of a town.

We can update this definition a little bit and say that each person can belong to many different publics simultaneously. You can simultaneously be a student, Moroccan, gay, a mother, conservative, and an astronomer. These many identities won’t necessarily align with political boundaries, but each can be activated if threatened by external events. Such affiliations are fluid and overlapping, and in many cases, we can actually visualize the communities built around them.

The news isn’t just what’s new

There was another serious technical limitation of 20th-century media: There was no way to go back to what was reported before. You could look at yesterday’s paper if you hadn’t thrown it out, or even go to the library and look up last year on microfilm. Similarly, there were radio and television archives. But it was so hard to rewind that most people never did.

Each story was meant to be viewed only once, on the day of its publication or broadcast. The news media were not, and could not be, reference media. The emphasis was therefore on what was new, and journalists still speak of “advancing the story” and the “top” versus “context” or “background” material. This makes sense for a story you can never go back to, about a topic that you can’t look up. But somehow this limitation of the medium became enshrined, and journalism came to believe that only new events deserved attention, and that consuming small, daily, incremental updates is the best way to stay informed about the world.

It’s not. Piecemeal updates don’t work for complex stories. Wikipedia rapidly filled the explanatory gap, and the journalism profession is now rediscovering the explainer and figuring out how to give people the context they need to understand the news.

I want to go one step further and ask what happens if journalism frees itself from (only) giving people stories about “what just happened.” Whole worlds open up: We can talk about long-term issues, or keep something on the front page as long as it is still relevant, or decide not to deliver that hot story until the user is at a point where they might want to know. Journalism could be a reference guide to the present, not just a stream of real-time events.

Design principles for personalized news

If we let go of the idea of single set of headlines for everyone based around current events, we get personalized news feeds which can address timescales longer than the breaking news cycle. Not everyone can afford to hire a personal editor, so we’ll need a combination of human curators, social media, and sophisticated filtering algorithms to make personalized feeds possible for everyone.

Yet the people working on news personalization systems have mostly been technologists who have viewed story selection as a sort of clickthrough-optimization problem. If we believe that news has a civic role — that it is something at least somewhat distinct from entertainment and has purposes other than making money — then we need more principled answers to the question of who should see what when. Here again are my three:

Interest. Anyone who wants to know should be able to know. From a product point of view, this translates into good search and subscription features. Search is particularly important because it makes it easy to satisfy your curiosity, closing the gap between wondering and knowing. But search has proven difficult for news organizations because it inverts the editorial process of story selection and timing, putting control entirely in the hands of users — who may not be looking for the latest breaking tidbit. Journalism is still about the present, but we can’t assume that every reader has been following every story, or that the “present” means “what just happened” as opposed to “what has been happening for the last decade.” But for users who do decide they want to keep up to date on a particular topic, the ability to “follow” a single story would be very helpful.

Effects. I should know about things that will affect me. Local news organizations always did this, by covering what was of interest to their particular geographic community. But each of us is a member of many different communities now, mostly defined by identity or interest and not geography. Each way of seeing communities gives us a different way of understanding who might be affected by something happening in the world. Making sure that the affected people know is also a prerequisite for creating “publics,” in Dewey’s sense of a group of people who act together in their common interest. Journalism could use the targeting techniques pioneered by marketers to find these publics, and determine who might care about each story.

Agency. Ultimately, I believe journalism must facilitate change. Otherwise, what’s the point? This translates to the idea of agency, the idea that someone can be empowered by knowing. But not every person can affect every thing, because people differ in position, capability, and authority. So my third principle is this: Anyone who might be able to act on a story should see it. This applies regardless of whether or not that person is directly affected, which makes it the most social and empathetic of these principles. For example, a politician needs to know about the effects of a factory being built in a city they do not live in, and if disaster recovery efforts can benefit from random donations then everyone has agency and everyone should know. Further, the right time for me to see a story is not necessarily when the story happens, but when I might be able to act.

These are not the only reasons anyone should ever see a story. Beyond these principles, there is a whole world of cultural awareness and expanded horizons, the vast other. There are ways to bring more diversity into our filters, but the criteria are much less clear because this is fundamentally an aesthetic choice; there is no right path through culture. At least we can say that a personalized news feed designed according to the above principles will keep each of us informed about the parts of the world that might affect us, or where we might have a chance to affect others.

Photo of zebras in Tanzania by Angela Sevin used under a Creative Commons license.
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